1) It's an outside narrator because it uses the 3rd person. There are 4 characters: Jesminder, her dad, her mother and her soccer coach.
2) The secne takes place in the Jesminder's house
3) the conversation is tense because the parents disagrees with the coach and Jesminder
4) Joe tries to convice Jeqminder's parents to let her play in his team but they disagree and Joe finally gives up.
